Dear *****,
I hope this email finds you well.
We appreciate your recent orders on our website and value your continued support. We want to inform you of a slight adjustment to our order processing procedure.
To ensure a smoother delivery experience and minimize any inconvenience, we will be holding the dispatch of your latest orders until we receive confirmation of your readiness to accept the delivery.
Here's how it works:
- Order Hold: All orders placed starting from [date] will be temporarily held in our system.
- Dispatch Confirmation: We kindly request you to confirm your availability to accept the delivery by replying to this email or contacting our customer service within the next 5 days.
- Cancellation Policy: If we do not receive confirmation of acceptance within 5 days, the orders will be automatically cancelled to prevent any unnecessary dispatch.
This adjustment is aimed at ensuring that your orders reach you at the most convenient time and helps in reducing the inconvenience associated with returned deliveries.
If you have any specific preferences or instructions regarding the delivery, please feel free to let us know, and we will do our best to accommodate them.
Additionally, as the couriers are trying to deliver the current orders to you, kindly accept those that are out for delivery. Please be aware that orders that are not delivered within five days of the order date will be returned, and we will not be able to fulfil them.
Thank you for your understanding and cooperation in this matter. We appreciate your business and look forward to continuing to serve you.
