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If you’ve received an item that doesn’t match what you ordered, we’d be happy to look into it and provide a suitable solution. Please reach out to us through any of the channels listed below.
To help us assist you faster, kindly have your order details ready along with a photo of the item you received.
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We understand the need for flexibility, but once an order is placed, we're unable to make changes to the size, quantity, color, add items, modify the payment method, or change the delivery address. However, you can request to remove an item, cancel the entire order, and place a new one. We appreciate your understanding and hope you enjoy your shopping experience with Brands for Less! |
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Payments may fail for several reasons, including:
If your payment fails, you’ll receive an email with a payment link to retry the transaction. If the retry is unsuccessful and the order gets canceled, you can place a new order and select a different payment method to complete your purchase.
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We regret any inconvenience caused by the order failure and assure you that we’ll process the refund as soon as we confirm the payment was received. While we initiate the refund immediately from our side, it may take 7 to 14 days to reflect in your bank account, depending on your bank's processing time.
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A payment link is sent after an unsuccessful order to give you another chance to complete your purchase without starting over. This usually happens when:
The link allows you to retry the payment or choose a different method. Please note that it's typically valid for a limited time [30 minutes], after which the order may be canceled if payment isn't completed. |
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Brands for Less accepts a variety of payment options, including credit and debit cards. The available payment methods include:
Note: Available payment methods may vary by country. Please refer to your specific location for accurate options.
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Changed your mind? No worries! You can easily remove an item or cancel your order right after placing it, as long as the cancel option is still available on the app or website.
To cancel your order, simply follow these steps:
1. Log in to MY ACCOUNT and view MY ORDERS.
2. Click the "Cancel Order" button next to your order, choose the reason, and hit save.
3. The refund for the canceled order will be processed using the same payment method originally used for the purchase.
4. Please note that depending on bank procedure, card refunds will be reflected within 7-14 banking days, while wallet refunds will take 24-48 hours to reflect.
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To view your delivery dates and track your orders, simply click the link below: https://www.brandsforless.com/en-ae/track-order/ How to track your package
Note:
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