Handling Cases Where Customers Receive an Order They Did Not Place / Someone Else Order Article ID : 65 19 Sep, 2025 13:12 Sachin K General Policies & Procedures
Handling Customer Queries on Item Cancellation/Order Cancellation (Post-Order Placement) Article ID : 64 11 Sep, 2025 12:30 Sachin K General Policies & Procedures
Express Delivery - Same Day / 1 Day Delivery in Dubai Article ID : 63 09 Sep, 2025 19:02 Sachin K General Policies & Procedures
Customer Queries :: Non-Birthday Vouchers/Coupons Not Working Article ID : 60 14 Aug, 2025 13:52 Sachin K General Policies & Procedures
WhatsApp Contact Parking Policy in Kapture Article ID : 59 08 Aug, 2025 02:49 Sachin K General Policies & Procedures
Birthday & Tier Upgrade Coupons â Customer Queries || Reciproci Coupons Not Received Article ID : 58 06 Aug, 2025 22:12 Sachin K General Policies & Procedures
Email ID Cannot Be Unverified or Removed from BFL Account || Unverification of Phone Number or Email Article ID : 55 06 Aug, 2025 22:06 Sachin K General Policies & Procedures
Loyalty Program Migration July 2025 Article ID : 46 08 Jul, 2025 11:32 Sachin K General Policies & Procedures
Influencer Collaboration Interest -- Customer Communication Policy Article ID : 48 07 Jul, 2025 19:20 Sachin K General Policies & Procedures
Handling Business Enquiries & Executive Meeting Requests , Connect With CEO or any Executives, Interview requests etc. Article ID : 45 25 Jun, 2025 12:19 Sachin K General Policies & Procedures
MADA Refund Restriction & Alternative Refund Handling Article ID : 28 20 Jun, 2025 13:18 Sachin K KSA Articles
Fraudulent or Unauthorised Payment Handling Policy â Card was used by someone else / Card Stolen / My Card is missing / Purchase or Order Not made by me Article ID : 44 20 Jun, 2025 12:29 Sachin K General Policies & Procedures
Process: Handling Delayed Order Delivery Inquiries Article ID : 40 12 Jun, 2025 14:06 Sachin K Email Response
Responding to Store Item Availability Inquiries Article ID : 37 12 Jun, 2025 12:16 Sachin K Store Related
Global Items: Shipping & Returns Policy (CSA Reference Guide) Article ID : 5 14 May, 2025 13:44 Leah KSA Articles
Return Request Approval - Lapsed 14 Days - Order ID: Article ID : 21 10 May, 2025 13:38 Leah Ticket Templates
RPU Request - *Country* | *Order ID* - *UPC* Article ID : 23 10 May, 2025 13:25 Leah Ticket Templates
Final reminder to the customer if there is no response for the first reminder email from CS Article ID : 17 09 May, 2025 15:37 Leah Email Response
Ticket Closure email to the customer as there were no response for the CS emails requesting additional information Article ID : 16 09 May, 2025 15:33 Leah Email Response
Order Abuse - Customer who places COD order and not accepting Article ID : 14 09 May, 2025 15:21 Leah Email Response
