Handling Expired or Lost Store Credit Notes (Store CN) Article ID : 97 20 Feb, 2026 18:01 Sachin K General Policies & Procedures
Handling Customer Queries on Item Cancellation/Order Cancellation (Post-Order Placement) Article ID : 64 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Express Delivery - Same Day / 1 Day Delivery in Dubai Article ID : 63 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Customer Queries :: Non-Birthday Vouchers/Coupons Not Working Article ID : 60 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
WhatsApp Contact Parking Policy in Kapture Article ID : 59 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Birthday & Tier Upgrade Coupons â Customer Queries || Reciproci Coupons Not Received Article ID : 58 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Changing Email or Unverify or Removing Email ID or Changing Phone Number Requests Article ID : 55 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Influencer Collaboration Interest -- Customer Communication Policy Article ID : 48 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Handling Cases Where Customers Receive an Order They Did Not Place / Someone Else Order Article ID : 65 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Handling Store-Related Complaints Article ID : 66 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Handling Business Enquiries & Executive Meeting Requests , Connect With CEO or any Executives, Interview requests etc. Article ID : 45 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Fraudulent or Unauthorised Payment Handling Policy â Card was used by someone else / Card Stolen / My Card is missing / Purchase or Order Not made by me Article ID : 44 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Return Not Collected – Customer Claims Collection Done / Refund not received for a Return which is cancelled in Clickpost Article ID : 67 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
OTP for Store Pickup , Fodel Orders & RedBox Orders Article ID : 68 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Delivery Not Received – Tracking Shows Delivered (TSDBNR) Article ID : 69 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Buy 1 Get 1 (B1G1) / Buy 2 Get 2 (B2G2) Offer Policy Article ID : 71 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Loyalty Program Migration July 2025 Article ID : 46 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Process: Handling Delayed Order Delivery Inquiries Article ID : 41 25 Sep, 2025 20:23 Sachin K Email Response
MADA Refund Restriction & Alternative Refund Handling Article ID : 28 20 Jun, 2025 13:18 Sachin K KSA Articles
Process: Handling Delayed Order Delivery Inquiries Article ID : 40 12 Jun, 2025 14:06 Sachin K Email Response
Responding to Store Item Availability Inquiries Article ID : 37 12 Jun, 2025 12:16 Sachin K Store Related
Global Items: Shipping & Returns Policy (CSA Reference Guide) Article ID : 5 14 May, 2025 13:44 Leah KSA Articles
Return Request Approval - Lapsed 14 Days - Order ID: Article ID : 21 10 May, 2025 13:38 Leah Ticket Templates
RPU Request - *Country* | *Order ID* - *UPC* Article ID : 23 10 May, 2025 13:25 Leah Ticket Templates
Final reminder to the customer if there is no response for the first reminder email from CS Article ID : 17 09 May, 2025 15:37 Leah Email Response
Ticket Closure email to the customer as there were no response for the CS emails requesting additional information Article ID : 16 09 May, 2025 15:33 Leah Email Response
Order Abuse - Customer who places COD order and not accepting Article ID : 14 09 May, 2025 15:21 Leah Email Response
