10% Cashback + Daily iPhone Giveaway — Oct 2025

Winners

UAE we have 8 winners : 

A087691500161
A093607900499
A162885400003
A227496200002
A049444601151
A140950000004
A050888700065
A036338200055


Qatar We have one winner : 
A250337400002

Kuwait we have one winner : 
A249543100002

Saudi we have 3 winners : 

A206077800015
A223433400004
A200472600010-1

Winners  will get apple voucher of 3400 AED in uae and equal in kuwait and Qatar, for KSA — 3700 SAR ... The apple voucher will be sent over email to the winners before 28 Nov 2025

Terms & Conditions – 10% Cashback + Daily iPhone Giveaway 

1. Campaign Period 
The offer is valid from October 1, 2025 to October 10, 2025 (both dates inclusive). 

2. Offer Details 

• Customers will receive 10% cashback on their purchases during the campaign period. 
• Cashback is capped at 30 AED, 30 QAR, or 2.5 KWD per order. 
• Cashback will be issued as coupon codes, distributed via email within 20 working days after the campaign ends. 
• Coupon codes are non-transferable, non-refundable, and cannot be exchanged for cash. 
• The company is not responsible for any loss, deletion, or misuse of cashback coupon codes once issued. 

3. iPhone Giveaway 

• Every purchase made during the campaign period qualifies for entry into the Daily iPhone 17 Giveaway. The prize will be distributed as an Apple voucher equal to the iPhone 17 price (3,400 AED / 3,400 QAR / 282 KWD). 
• Customers will receive one entry for every 100 AED (or equivalent in QAR/KWD) spent in a single order. 
• One iPhone 17 equivalent voucher will be given away each day of the campaign. 
• Winners will be announced daily and notified via registered contact details (email/phone/WhatsApp). 
• Giveaway vouchers will be distributed within 20 working days after the campaign ends. 
• In the event a winning order is cancelled, refunded, or deemed invalid, the prize will be forfeited and another eligible winner will be selected. 
• Limit of one prize per customer during the entire campaign period. 
• The company is not responsible for any loss, deletion, or misuse of giveaway vouchers once issued. 

4. Eligibility 

• Offer valid for all customers purchasing within the UAE, Qatar, and Kuwait only during the campaign dates. 
• Employees of the company and their immediate family members are not eligible to participate in the giveaway. 
• Only registered customers with valid accounts are eligible. Customers who are not registered cannot claim cashback or enter the iPhone giveaway. 

5. Verification & Fraud Prevention 

• The company reserves the right to verify customer identity, order validity, and payment method before awarding cashback or prizes. 
• Any fraudulent, bulk, or automated entries/orders will be disqualified. 

6. Prize Acceptance 

• Winners must accept the prize as offered. No cash alternative or substitution will be provided. 
• If a winner cannot be contacted within 7 days of notification, the company reserves the right to select another winner. 

7. Taxes & Duties 

• Any taxes, duties, or additional costs associated with cashback or prizes are the sole responsibility of the customer/winner. 

8. Governing Law & Jurisdiction 

• The promotion is governed by the laws of the UAE. Any disputes will fall under the jurisdiction of the local courts. 

9. Communication Consent 

• By participating, customers consent to receive communication via email, SMS, phone, and WhatsApp regarding the campaign, prize distribution, or related promotional activities. 

10. Force Majeure 

• The company is not liable for delays, cancellations, or changes caused by events beyond its reasonable control (including natural disasters, technical failures, government restrictions, etc.). 

11. General Conditions 

• The company reserves the right to modify or cancel the promotion at any time without prior notice. 
• Cashback coupon codes and giveaway eligibility apply only to completed and paid orders. Cancelled or refunded orders will not qualify. 
• By participating, customers agree to the Terms & Conditions of this promotion. 

Checking my Performance in Kapture

1. Open the old Kapture Dashboard —  https://bfleu.kapturecrm.com/
2. Click Home > Dashboard
3. Click on "Agent Performance Dashboard"
4. Click on "Customized Dashboard"
5. Select the date range you want to see your performance
6. Choose "Ticket Type" as "Parent Ticket" (If this is not selected, the subtickets, internal tickets or tickets assigned for self would also be included in the total data)
7. Click "Refresh Report" 

Points to Ponder 

• You can check the performance of each medium by choosing the "Source" (like WhatsApp, Calls, Email, etc)

• The total contact handles is calculated as  Total Handles = Resolved + Parking

1. Reason for Request Must Be Provided 
    

• Reminder: If a store or customer requests an invoice for a transaction older than 14 days, a valid reason must be documentedAlso, clearly mention, even though an invoice may be provided, the issuance of an invoice does not imply approval for a return. Return approvals are determined at the discretion of our store, and all returns must comply with our return policy and guidelines.  
   

• Sample Verbiage: 
  "Kindly confirm the reason for requesting the invoice, as the purchase was made more than 14 days." 
   

2. Clarify Return Window Limitation 
    

• Reminder: The store or customer must be advised that returns may not be accepted if the request falls outside the return policy period. 
   

• Sample Verbiage: 
  "Please note that as the request is beyond our standard return window, acceptance of the return may not be possible. We will proceed to check and update you accordingly." 
   

3. Align With Policy Communication 
    

• Reminder: Ensure communication aligns with the policy for each country or store to avoid confusion. 
   

• Sample Verbiage: 
  "As per our returns policy, items are eligible for return within [X] days of purchase. Requests beyond this period are subject to approval and may not be accepted." 
  

• 
  

• (Remember, if the item is a yellow label or a discounted item, the return is only possible within 3 days from the purchase date. NO EXCEPTION CAN BE PROVIDED FOR DISCOUNTED ITEMS AS SYSTEM DOESN'T ACCEPT A RETURN AFTER THIS. IT WILL BE BLOCKED)
  ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
  
  Dear  

Policy Objective:

To clearly define the rules and handling guidelines for awarding Smile Points (Loyalty Points) to customers, ensuring accurate linkage of loyalty accounts at the point of purchase, and to standardize CS response to related queries.

Policy Overview:

Smile Points are part of the Brands For Less Smile Loyalty Program and are automatically awarded only when a valid registered mobile number (linked to the BFL account) is provided at the time of purchase.

Points cannot be added retrospectively under any condition-even if:

• The cashier forgot to ask for the number

• The customer was unaware of the loyalty program

• The customer claims they were not informed

Key Conditions & Clarifications:

• Mandatory at Point of Sale:
  Customers must proactively share their registered mobile number when shopping in-store or ensure they are logged in with the correct account while shopping online.

• No Retroactive Addition:
  If a purchase was made without associating the correct mobile number/account, Smile Points will not be added after the transaction, regardless of the reason.

• Signage & Awareness in Stores:
  All Brands For Less stores display clear messaging regarding the Smile Loyalty Program via:

  • Store signage and in-store banners

  • Staff lanyards and uniforms

  • POS counters and promotional stands

• Customer Responsibility:
  It is the customer’s responsibility to ensure they are enrolled in the loyalty program and to share the correct number at the time of billing.

• Digital Channels:
  For online purchases, customers must be logged into their BFL account while completing the transaction to earn Smile Points. Guest checkouts are not eligible.

Customer Service Spiel - Standardized Responses

A. For Chat / Email / WhatsApp:

“Thank you for reaching out to us. Smile Points are awarded when your registered mobile number is shared during the purchase process. As the system links points automatically in real time, we’re unable to add them after the transaction is completed.

That said, our stores do display multiple reminders and prompts, and our teams are always happy to assist. For future visits, we kindly recommend sharing your registered number at checkout so you can continue enjoying your loyalty benefits.”

B. For Phone Calls:

“Thank you for calling us. We truly understand your concern. Smile Points are credited automatically at the time of purchase when your registered mobile number is provided. Since the system cannot credit points after the sale is closed, we won’t be able to add them in retrospect.

We do our best to inform customers with signs and staff prompts in-store. For your next visit, please do share your registered number and our team will gladly assist you in earning your points.”