Dear *****,
I trust this email finds you well.
I wanted to provide you with an update regarding the ticket you raised concerning [briefly describe the issue].
Despite our efforts to reach out and request additional information for resolution, we have not received any response from your end.
After sending the initial and follow-up reminders, unfortunately, we have not been able to obtain the required details from you.
Regrettably, without this essential information, we are unable to proceed with the resolution process.
Considering the lack of response after our attempts to communicate, we are left with no choice but to close the ticket from our end.
The ticket is now marked as resolved, reflecting our understanding that the issue has been addressed to your satisfaction or that it may no longer be applicable.
Please keep in mind that if you encounter any further challenges or have additional information to share, you can always reopen the ticket by reaching out to our support team.
We remain committed to providing assistance and ensuring your satisfaction.
We appreciate your understanding and cooperation throughout this process. If you have any concerns or questions, please feel free to contact us.
Thank you for choosing our services, and we look forward to serving you in the future.
