Dear *****,
I hope this message finds you well.
We appreciate your ongoing cooperation in addressing the issue you've reported. Despite our previous communications, it seems we are still awaiting some crucial information from your end to proceed with the resolution.
As mentioned in our previous correspondences, your prompt response is vital for us to provide you with a swift resolution.
Without the necessary details, we are unable to move forward in resolving your concern effectively.
Please be advised that if we do not receive the required information within the next 24 hours, we will assume the matter is resolved from your perspective. In the absence of additional
information, we will proceed to close the ticket from our end.
However, please note that you can reopen the ticket at any time if the issue persists or if you have additional information to
provide.
We understand that unforeseen circumstances may arise, and we are here to assist you throughout the process.
Your satisfaction is our priority, and we want to ensure a timely resolution to your concern.
Kindly respond to this email with the required information or any updates on your end.
If you have already provided the information, we appreciate your cooperation and ask for your
patience as we work towards resolving the issue.
Thank you for choosing our services, and we look forward to your prompt response.
