1. What are the conditions for returning a product?
Items purchased from our online shop can be returned under the following terms and conditions:
The item should be in its original condition, with all tags and labels attached.
It must be unused, undamaged, and free from any stains or odors.
For electronics and tech items, all accessories and manuals should be included.
Shoes, eyewear, watches, bags, and luggage should be returned in their original packaging with all tags still attached.
Home & Living items must be unopened, undamaged, and in their original packaging. Used, altered, assembled, or installed products cannot be returned unless they are defective.
Luxury items must have the attached tamper seal intact for returns.
We strive to ensure that you receive your desired products in the best possible condition. By adhering to these return policy guidelines, we can efficiently process your return and provide you with a satisfactory resolution.
2. How long do I have to return an item?
You have a return window of 30 days from the date of delivery to return eligible products. It is important to initiate the return process within this timeframe to ensure that your return is accepted and a refund can be provided. After the 30-day period, we regret to inform you that we are unable to accept returns or provide refunds.
We encourage you to carefully review your purchase upon delivery and promptly notify us if you encounter any issues or if you decide to initiate a return. By adhering to the specified return timeframe, we can ensure a smooth and efficient return process for you.
3. What is the return process for items purchased online and delivered to Malaysia & Singapore?
Courier Collection:
To initiate a return, customer can conveniently book a return request through our app or website. We offer free courier collection for returns within Malaysia & Singapore, regardless of the item value, with no minimum or maximum restrictions as long as the items meet our return policy.
We strive to process your return and refund as efficiently as possible. If you have any questions or concerns about the return process, feel free to reach out to our customer service team. We're here to assist you every step of the way.
4. What happens after I return the item/s?
While we strive to provide a hassle-free return process, there are a few product categories that are not eligible for return. These categories include:
Underwear, lingerie, swimwear, bras/sports bras, socks, and tights: Due to hygiene reasons, we are unable to accept returns for intimate apparel items. We prioritize the health and safety of our customers and cannot resell these items once they have been worn or tried on.
Beauty & Personal Care Products: This category includes items such as makeup, skincare products, and haircare products. For safety and hygiene purposes, we cannot accept returns on these items, as they may have come into contact with the skin or been opened, which prevents resale.
Liquid items: Items that contain liquids, such as perfumes, cleaning solutions, or any other liquid-based products, are not eligible for return due to shipping restrictions and safety concerns. It is challenging to ensure proper packaging and prevent leakage during the return process.
Jewelry/fashion accessories: This category includes earrings, necklaces, bracelets, and rings. To maintain the quality, authenticity, and hygienic standards of these items, we do not accept returns on jewelry accessories.
Confectionery: Due to the perishable nature of confectionery items, we are unable to accept returns unless the item is defective or incorrect. Items that have been opened, consumed, or past their expiration date cannot be returned.
Exceptions:
Sunglasses and watches: These can be returned as long as they are unused, in their original packaging, and the tamper seal remains intact.
We apologize for any inconvenience this may cause. We appreciate your understanding, as these restrictions are in place to uphold the health, safety, and satisfaction of our customers. If you have any further questions regarding the return eligibility of specific items, please feel free to contact our customer service team for assistance.