Dear ***,
Good day!
I wish you the finest health and well-being.
We appreciate you informing us about your recent interaction with one of the staff from our store.
We are sorry to learn that your most recent experience fell short of your expectations.
Our goal is to provide reliable products and exceptional customer service and it is with deep regret that we were unable to accomplish this goal.
The appropriate parties have been informed of your feedback, and these will be used to coach and train employees.
As agreed upon with our staff, they had reached out to you to also extend their apologies.
Additionally, I'd wish to take this opportunity to request for another chance to serve you.
Apologies again for any inconvenience this may have caused.
Thank you and have a great day!
