To support our CSAs in assisting customers with clarity, please refer to the details below regarding orders that include Global Items (products shipped from outside KSA): 

Shipping & Delivery 

Delivery Mode: 

• Orders containing Global Items are only eligible for Standard Home Delivery. 

• Store Pickup and Collection Point delivery options are not available. 

Shipping Charges: 

• A Global Shipping Charge will be applied at checkout when the order includes Global Items. 

• This charge is non-refundable, even if the item is later returned. 

Returns & Refunds 

Return Process: 
 

No change from regular items: 

• Customers can return Global Items at the store. 

• Or schedule a return pick-up via courier — both options are free of charge. 

Refund ETA: 

• The refund processing timeline remains the same as per our standard policy. 

Important Note: 

• While the item is eligible for return and refund as usual, the Global Shipping Charge will not be refunded. 

CSA Tips: 

• If a customer asks about extra charges, explain that Global Shipping enables access to more products shipped from international locations, and the charge covers those additional logistics. 

• Reinforce that returns are still convenient and free, just like local items. 

• Always double-check if the item is a “Global Item” before confirming delivery options.