We understand the need for flexibility, but once an order is placed, we're unable to make changes to the size, quantity, color, add items, modify the payment method, or change the delivery address. However, you can request to remove an item, cancel the entire order, and place a new one.

We appreciate your understanding and hope you enjoy your shopping experience with Brands for Less! 

P.S.: During the early stages of placing an order (Status "On Picking" in panel), there would be an option to cancel the items in the App for the customer themselves. Check if the customer has the option of cancelling items in their Order section. If this is not showing, there is no way items can be cancelled or removed. 

If you’ve received an item that doesn’t match what you ordered, we’d be happy to look into it and provide a suitable solution.

Please reach out to us through any of the channels listed below.

 To help us assist you faster, kindly have your order details ready along with a photo of the item you received.