Handling Expired or Lost Store Credit Notes (Store CN) Article ID : 97 20 Feb, 2026 18:01 Sachin K General Policies & Procedures
Buy 1 Get 1 (B1G1) / Buy 2 Get 2 (B2G2) Offer Policy Article ID : 71 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Delivery Not Received – Tracking Shows Delivered (TSDBNR) Article ID : 69 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
OTP for Store Pickup , Fodel Orders & RedBox Orders Article ID : 68 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Return Not Collected – Customer Claims Collection Done / Refund not received for a Return which is cancelled in Clickpost Article ID : 67 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Handling Store-Related Complaints Article ID : 66 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Handling Cases Where Customers Receive an Order They Did Not Place / Someone Else Order Article ID : 65 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Handling Customer Queries on Item Cancellation/Order Cancellation (Post-Order Placement) Article ID : 64 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Express Delivery - Same Day / 1 Day Delivery in Dubai Article ID : 63 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Customer Queries :: Non-Birthday Vouchers/Coupons Not Working Article ID : 60 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
WhatsApp Contact Parking Policy in Kapture Article ID : 59 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Birthday & Tier Upgrade Coupons â Customer Queries || Reciproci Coupons Not Received Article ID : 58 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Changing Email or Unverify or Removing Email ID or Changing Phone Number Requests Article ID : 55 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Influencer Collaboration Interest -- Customer Communication Policy Article ID : 48 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Loyalty Program Migration July 2025 Article ID : 46 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Handling Business Enquiries & Executive Meeting Requests , Connect With CEO or any Executives, Interview requests etc. Article ID : 45 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
Fraudulent or Unauthorised Payment Handling Policy â Card was used by someone else / Card Stolen / My Card is missing / Purchase or Order Not made by me Article ID : 44 20 Feb, 2026 17:36 Sachin K General Policies & Procedures
